Our Story

Our Story

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Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status.

Founded on February 25, 2002, we have 19 years of experience as the only Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts.

Our service area is made up of cities and towns spanning Franklin, Worcester, and Middlesex Counties and include:

*Where CHC sites are located.
  • Acton
  • Ashburnham
  • Ashby
  • Athol
  • Ayer
  • Baldwinville
  • Barre
  • Boxborough
  • Clinton
  • Devens
  • East Templeton
  • Fitchburg*
  • Gardner*
  • Gilbertville/Hardwick
  • Groton
  • Harvard
  • Hubbardston
  • Lancaster
  • Leominster*
  • Littleton
  • Lunenburg
  • New Braintree
  • Pepperell
  • Phillipston
  • Princeton
  • Orange
  • Royalston
  • Rutland
  • Shirley
  • Sterling
  • South Lancaster
  • Templeton
  • Townsend
  • Westminster
  • West Townsend

In response to a Community Needs Assessment, CHC opened on February 25, 2002 as one primary care practice in Fitchburg providing medical services to the underserved. Since then our Fitchburg location has blossomed to include a variety of services within a LEED-certified facility constructed and opened in 2014. 

Based on the need of surrounding communities, CHC opened a facility in Gardner in 2005 and one in Leominster in 2008.

In 2008, CHC organized a mobile unit to provide direct care to our homeless population. This mobile unit supported such a great community need that it became CHC’s second permanent site in Fitchburg in 2017 at 130 Water Street in Fitchburg - a location with access to public transportation and proximity to other business that fulfill basic needs to best support its primary patient population.

Mission, Vision & Values

Our mission is to provide high quality, affordable healthcare in our community.

Our vision is to be the leading healthcare center, committed to eliminating barriers to care and building a healthier tomorrow for the communities we serve.

Our Values

High Quality Care

We strive to provide the highest quality care to our patients.

Accessible Care

We help our patients overcome barriers to care.

Patient Satisfaction

We treat our patients with kindness, respect, and in a timely manner.

Diversity

We welcome everyone as a patient. Everyone deserves quality health care. No one is turned away.

Team Work

We work together to make CHC a more efficient organization and improve overall performance.

Life/Work Balance

We encourage our employees to maintain a healthy balance between work, family, and other activities.

Building The Future

We create sustainable relationships with partners to help develop a skilled future healthcare workforce, provide educational opportunities for employees to grow, improve care and increase opportunities for our patients.

Staff Satisfaction

We foster a positive work environment. We know that employees who enjoy their work and are engaged in our mission deliver excellent services.