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COVID-19 & Vaccine Information.
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Schedule a COVID-19 Vaccine in Gardner and Fitchburg.
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Our Fitchburg-area COVID Testing is now located at 375 Nichols Road in Fitchburg. OUR TEST HOURS HAVE CHANGED. Testing is available on the following days: Monday AND Friday from 8:30am - 12pm and 1pm - 3pm.
Walk-ins only (no appointments), Open to the Public, Testing for exposure and symptomatic only. Follow the signs for testing.
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COVID testing in Gardner is reserved for CHC Patients only and will occur at our main Gardner facility at 175 Connors Street.
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Please click here for CHC’s completed and signed Reopen Attestation form.
All CHC locations will be CLOSED on Thursday and Friday, November 25 and 26, 2021 in observance of Thanksgiving.
CHC is here to provide quality care to everyone who walks through our doors. No matter who you are, where you come from, or what you are struggling with, we are here to help. To us, quality care means everything about your health care experience with us will be delivered with respect, care, and compassion.
Our Quality and Compliance Department is committed to steer organizational efforts to this end.
The guiding principles for CHC’s quality and safety program is:
National Committee for Quality Assurance
National Committee for Quality Assurance is an organization that strives to improve the quality of health care so they can achieve their vision for better health care, better choices and better health. They use science to guide health care into new and improved methods to help more people across the United States. One of these methods that CHC participates in is the Patient-Centered Medical Home model of care, which NCQA defines as:"The patient-centered medical home [PCMH] is a model of care that puts patients at the forefront of care. PCMHs build better relationships between patients and their clinical care teams. Research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. Practices that earn recognition have made a commitment to continuous quality improvement and a patient-centered approach to care."
Medicare Accountable Care Organization & Community Care Cooperative
CHC also participates in a Medicaid and Medicare Accountable Care Organization (ACO), Community Care Cooperative (C3), Medicare Accountable Care Organization (ACO), Community Care Cooperative (C3), whose organizational goals inform CHC’s care delivery and attention to strategies to help address and improve equitable quality care.
Participation within C3 has enhanced CHC’s transition to an accountable care environment as well, allowing CHC to be part of a larger community of community health centers dedicated to celebrating the value of diversity, pursuing racial justice, practicing cultural humility, and continuously improving to attain equity in health care. Staying connected to this organization is very important to CHC as it enhances our mission, values, and quality of care.
CHC also participates in site visits every three years from the Health Resources & Services Administration (HRSA) to confirm CHC is keeping up with quality standards.
Our patients’ satisfaction and experience is important to us. Between comment cards, follow-up calls, receiving feedback through our website, and our annual Patient Satisfaction Survey, we are constantly receiving comments that we can then use to improve our services and care.
Thank you for speaking up – we hear you and want the time you spend with us to be as helpful as possible.
We are constantly looking to improve the way we care for our patients and work together to share information and make sure we are doing our utmost for you. Through trainings, we also stay up to date on protocols and guidance. When a safety concern is experienced and shared through our compliance reporting system, leadership looks to identify why and how the incident happened instead of the “who”, so the concern can be promptly addressed, resolved, and new processes can be communicated to enable improvement.
We see you and recognize you as a team member and an active participant in your care.
We welcome you and your family as patients and supporters to take a positive role in your health care.
HRSA awarded CHC with its "Advancing HIT For Quality" recognition for 2021! This means CHC has met all criteria to optimize Health Information Technology (HIT) services that advance telehealth, patient engagement, interoperability, and collection of social determinants of health to increase access to care and advance quality of care.
CHC received Patient-Centered Medical Home recognition from HRSA as well!